Refunds and Cancellation
Last updated: 21 August 2026
All products sold on English With Stories are digital and open as soon as you pay. This page explains when we can refund or cancel an order. This text is a draft and should be reviewed by a lawyer.
When withdrawal does not apply
Digital books and annual membership are added to your account as soon as payment is confirmed. In that case, a standard right of withdrawal generally does not apply.
We ask you to confirm this before you pay.
When we can refund
We will review a refund request if:
- You paid but access was not opened, and we could not fix it in a reasonable time.
- You were charged twice for the same product.
- The content is substantially different from the description on the product page.
- A technical error added the wrong product to your account.
How to send a request
Email info.seamlessenglish@gmail.com from the address you used for the order. Include the order date, product name, and what went wrong.
We will review your request in a reasonable time and email you the result.
How refunds are paid
If we accept a refund, we return the money to the same card and payment method. We do not pay cash or send money to a different account.
How quickly the money appears depends on your bank. After we send the refund instruction, we are not responsible for bank processing time.
When a refund is approved, access to that content is removed from your account.
Cancelling annual membership
You can manage your annual membership from My account and turn off renewal. If you turn off renewal, access continues until the end of the paid period.
We do not give a pro-rata refund if you cancel in the middle of a paid period, except in the defective-product cases above.
Seller details
Seller
Webnexia Software Solutions
Country of establishment
United Kingdom
Address
1 Mayfield Mews, Southampton SO19 9XJ, United Kingdom
Phone
+44 7706 924969
info.seamlessenglish@gmail.com
Company number
To be updated
Other legal pages